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The property status is not updating correctly on the Displaysweet app

This guide provides troubleshooting steps for updating property statuses in the DisplaySweet app. Solutions include refreshing and syncing the app, checking device and app updates, verifying CRM system changes, and considering other potential causes, such as offline mode or integration delays. 

 

If the property status in your DisplaySweet app isn't updating correctly, try these solutions:

  1. Refresh & Sync
    • Log out of the DisplaySweet app and then log back in.
    • On the property list page, pull down to force a refresh.
    • Ensure your Wi-Fi or mobile data connection is stable, as a weak connection can hinder syncing.
  2. Device & App Checks
    • Confirm your iPad (or other device running the app) has the latest iOS update.
    • Update the DisplaySweet app to its most recent version via the App Store.
    • Restart your device and then re-open the app.
  3. CRM System Changes
    • Check your CRM system (e.g., Salesforce, VaultRE, Rex) for any recent changes, such as newly added statuses. If you've made such changes, please provide the new data to us so we can update our backend system.
  4. Other Potential Causes
    • Offline Mode: If the app has been offline for a while, it might be displaying cached data.
    • Integration Delays: If your CRM feeds data into DisplaySweet, there might be a delay in synchronization.
    • Stuck Cache: Clearing the app cache (by uninstalling and reinstalling the app) can often resolve persistent sync issues.
  5. Contact Support

    If none of these steps resolve the issue, it's likely a backend sync problem. In this case:
    • Note the property name and the status that should be displayed.
    • Send this information to DisplaySweet support at support@displaysweet.com.