Remote Access via TeamViewer

Remote Access via TeamViewer

DisplaySweet uses TeamViewer to provide secure, reliable remote support for all standard PCs deployed in showroom environments. Follow these steps to install and configure TeamViewer correctly.
(Source: DisplaySweet Remote Access Standards)

Overview

This guide ensures your PC is fully accessible to DisplaySweet’s support team through TeamViewer Easy Access, enabling fast troubleshooting and remote issue resolution.

Step 1 — Install TeamViewer

1. Download the DisplaySweet-configured version of TeamViewer:
   https://get.teamviewer.com/displaysweethost

2. When the file finishes downloading, run the installer.

3. Follow the on-screen instructions.

4. Select the default installation options unless you have specific requirements.

Step 2 — Configure TeamViewer Settings

Enable Easy Access

1. Open TeamViewer.

2. Go to Extras → Options.

3. Select the Security tab.

4. Under Grant easy access, tick the checkbox.
   This allows DisplaySweet support to connect without requiring one-time codes.

Step 3 — Authorize DisplaySweet Support

Once installation and Easy Access setup are complete, one of the following flows will occur.

Plan A — Expected (Automatic Prompt)

A pop-up should appear stating:
“Allow support@displaysweet.com to take access”
→ Click Allow.

Plan B — If No Prompt Appears

Restart the PC.
After reboot:

• Wait for TeamViewer to start automatically.

• The same Allow access prompt should appear.
  → Click Allow.

Plan C — If Plans A & B Fail

If you still haven’t received the authorization request:

• Contact your DisplaySweet Technical Contact or Project Manager
  so they can initiate access from their end.

Success Criteria

Your installation is complete when:

• Easy Access is enabled

• Access has been granted to support@displaysweet.com

• TeamViewer launches automatically at startup